FAQS

FAQs for ROADRUNNER TRAILERS LLC

Welcome to the Frequently Asked Questions (FAQs) section for ROADRUNNER TRAILERS LLC. Below, you’ll find answers to common questions about our premium leather shoes, services, and policies. If you need further assistance, feel free to contact us at sasha@roadunnershoes.com or 803-945-4277.

1. What products do you sell?

We specialize in premium leather shoes priced between $150-$200. Our shoes are designed to provide unmatched comfort, durability, and style for various occasions.

2. How can I place an order?

To place an order:

  1. Visit our website at roadunnershoes.com.
  2. Browse our collection and select your preferred leather shoe.
  3. Choose your size and add the item to your cart.
  4. Proceed to checkout, enter your shipping and payment details, and confirm your order.
  5. You’ll receive an email confirmation once your order is successfully placed.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express, etc.)
  • PayPal
  • Other secure payment options available at checkout

4. How long does it take to process my order?

Orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

5. What are your shipping options and delivery times?

We offer the following shipping options within the United States:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 3-5 business days

Delivery times may vary depending on your location and external factors such as weather or carrier delays.

6. Do you ship internationally?

Currently, we only ship to locations within the United States. We are working to expand our services to international customers in the future.

7. Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment on the carrier’s website.

8. What is your return policy?

We accept returns within 30 days of purchase, provided the shoes are unused, in their original condition, and include all original packaging. For more details, please review our Refund and Returns Policy.

9. How do I return or exchange an item?

To initiate a return or exchange:

  1. Contact us at sasha@roadunnershoes.com with your order number, the reason for the return/exchange, and any relevant details.
  2. Our team will provide you with instructions for returning the item.
  3. Once we receive and inspect the item, we will process your refund or exchange.

10. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please notify us within 7 days of receiving the item. Email us at sasha@roadunnershoes.com with your order details and photos of the issue, and we will resolve it promptly by offering a replacement or refund.

11. Can I cancel my order?

Orders can be canceled within 24 hours of placement for a full refund. If the order has already been processed or shipped, you will need to follow our return process.

12. How can I contact customer support?

If you have questions, concerns, or need assistance, you can reach us via:

Our customer support team is here to help with any inquiries.

13. Do you offer discounts or promotions?

Yes! We regularly offer discounts and special promotions. Subscribe to our newsletter or follow us on social media to stay updated on our latest deals.

14. How do I choose the right size?

Each product page includes a detailed size chart to help you select the perfect fit. If you’re unsure about sizing, feel free to contact us at sasha@roadunnershoes.com for guidance.

15. What materials are used in your leather shoes?

Our leather shoes are crafted from premium-quality leather, ensuring durability, comfort, and style. Detailed material information is available on each product page.

16. How can I subscribe to your newsletter?

To subscribe to our newsletter, enter your email address in the subscription box on our website. By subscribing, you’ll receive updates on new arrivals, exclusive offers, and more.

17. Are your leather shoes suitable for all occasions?

Absolutely! Our leather shoes are designed to suit a variety of occasions, from formal events to casual outings. Their timeless design and premium craftsmanship make them versatile for any wardrobe.

If you have additional questions not answered here, please don’t hesitate to reach out. Thank you for choosing ROADRUNNER TRAILERS LLC for your leather shoe needs!

Let me know if you’d like further adjustments! 😊

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