Refund and Returns Policy

Refund and Returns Policy for ROADRUNNER TRAILERS LLC

At ROADRUNNER TRAILERS LLC, we prioritize your satisfaction with our premium leather shoes. If you are not completely happy with your purchase, our Refund and Returns Policy ensures a straightforward process to address your concerns. Please review the details below to understand our policies regarding returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the purchase date.
  • The item must be unused, in its original condition, and include all original tags, packaging, and accessories.
  • Proof of purchase, such as the order confirmation email or receipt, must be provided.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale.”
  • Gift cards.
  • Products that have been worn, used, or damaged by the customer.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be issued to the original payment method within 5-10 business days after approval.
  • Partial Refunds: In some cases (e.g., items returned in a condition different from their original state), a partial refund may be issued at our discretion.
  • Shipping Costs: Original shipping costs are non-refundable, unless the return is due to our error (e.g., defective or incorrect item).

3. Exchanges

We replace items only if they are defective, damaged, or sent in error. If you need to exchange a product:

  • Contact us at sasha@roadunnershoes.com with your order details and reason for the exchange.
  • Exchanges are subject to product availability.
  • If the desired item is unavailable, we will process a refund instead.

4. How to Initiate a Return or Exchange

To initiate a return or exchange, follow these steps:

  1. Contact Us:
    • Email us at sasha@roadunnershoes.com with your order number, reason for the return/exchange, and any relevant photos (e.g., if the item is defective or damaged).
  2. Return Instructions:
    • Once your request is approved, our customer service team will provide detailed instructions on how and where to send the item.
  3. Prepare Your Return:
    • Pack the item securely in its original packaging, including all tags, accessories, and documentation.
    • Include a copy of your order confirmation or receipt in the package.
  4. Ship to the Following Address: ROADRUNNER TRAILERS LLC
    22 Sunrise Dr
    Taylors, SC 29687

Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 7 days of receiving the item. To process your claim, email sasha@roadunnershoes.com with:

  • Your order number
  • Photos of the damaged or incorrect item

We will arrange for a replacement or refund, and we will cover the cost of return shipping.

6. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. If your order has already been processed or shipped, you will need to follow our return process.

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days after approval:

  1. Check your bank account or contact your credit card provider as processing times may vary.
  2. If the issue persists, please contact us at sasha@roadunnershoes.com, and we will assist you further.

8. Address Errors

It is the customer’s responsibility to provide accurate shipping information during checkout. If a package is returned due to an incorrect or incomplete address:

  • You will be responsible for the cost of reshipping the order.
  • Refunds will not include the original shipping fee.

9. Contact Us

If you have any questions or need assistance with your return, refund, or exchange, please reach out to us:

Thank you for shopping with ROADRUNNER TRAILERS LLC. Your satisfaction is important to us, and we are committed to providing you with premium-quality leather shoes and excellent customer service.

Let me know if you need further adjustments or additional details! 😊

Shopping Cart