SHIPPING

Transportation Policy for ROADRUNNER TRAILERS LLC

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At ROADRUNNER TRAILERS LLC, we are committed to ensuring that your premium leather shoes are delivered promptly, safely, and efficiently. This Transportation Policy outlines our shipping methods, timelines, costs, and other details related to your order delivery from roadunnershoes.com.

1. Shipping Methods

We partner with trusted carriers to deliver your orders securely and on time. Available shipping options include:

  • Standard Shipping
  • Expedited Shipping
  • Priority Shipping

The shipping method for your order can be selected during checkout, and the applicable costs will be displayed before you complete your purchase.

2. Shipping Locations

We currently deliver to all locations within the United States. Unfortunately, we do not offer international shipping at this time.

3. Order Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may vary during peak seasons, promotions, or sales events.

4. Delivery Time Estimates

The estimated delivery time depends on the shipping method chosen during checkout:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 3-5 business days
  • Priority Shipping: 1-3 business days

Note: Delivery times are estimates and may be subject to delays due to factors beyond our control, such as weather conditions or carrier issues.

5. Shipping Costs

Shipping fees are calculated based on the size, weight, and destination of your order. The exact shipping costs will be displayed during checkout. Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website.

6. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

If you do not receive your tracking information within 48 hours of placing your order, please contact us at sasha@roadunnershoes.com for assistance.

7. Lost, Delayed, or Damaged Shipments

We strive to ensure your order arrives in perfect condition and on time. However, if an issue arises, we will work to resolve it promptly.

  • Lost Shipments: If your package is marked as “delivered” but you have not received it, notify us within 7 days, and we will assist in filing a claim with the shipping carrier.
  • Delayed Shipments: Delivery times may be affected by external factors. While we are not responsible for carrier delays, we will help track and resolve any delays where possible.
  • Damaged Shipments: If your package arrives damaged, please email us at sasha@roadunnershoes.com with photos of the damage and your order details. We will provide a replacement or refund as necessary.

8. Address Errors

It is the customer’s responsibility to provide accurate shipping information during checkout. If an incorrect or incomplete address is provided:

  • Orders returned due to incorrect addresses may incur additional shipping fees to be resent.
  • If you notice an error in your shipping address after placing your order, please contact us immediately at sasha@roadunnershoes.com or 803-945-4277.

9. P.O. Boxes and APO/FPO Addresses

We do ship to P.O. Boxes and APO/FPO addresses. However, delivery times to these locations may take slightly longer than standard shipping.

10. Returns and Refused Shipments

For information on returning an item, please refer to our Refund and Returns Policy. If a shipment is refused or returned to us due to the customer’s failure to collect it, additional shipping costs may apply.

11. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After this time, if the order has already been shipped, you will need to follow our return process.

12. Contact Us

If you have any questions about our Transportation Policy or need assistance with your shipment, please reach out to us:

We are here to ensure your shopping experience with ROADRUNNER TRAILERS LLC is smooth and satisfying.

Thank you for choosing ROADRUNNER TRAILERS LLC for your premium leather shoe needs. We appreciate your trust and look forward to serving you!

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